Privacy Policy

1. Introduction

AI Receptionist ("we," "our," or "us"), operated by Trade Media Group LLC, provides an AI-powered receptionist platform at aireceptionist.fit (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

2. Information We Collect

We collect the following types of information:

• Account Information: When you create an account, we collect your name, email address, and password. If you sign in with Google, we receive your name, email, and profile picture from Google.
• Business Information: Details you provide about your business to configure your AI receptionist, such as business name, industry, and FAQs.
• Conversation Data: Messages exchanged between your website visitors and your AI receptionist, including any contact information visitors voluntarily share.
• Payment Information: Billing information processed through PayPal. We do not directly store credit card numbers.
• Usage Data: Analytics about how you use the Service, including page views and feature usage.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To power AI-driven conversations on your behalf
• To capture and deliver lead information to you
• To process payments and manage your subscription
• To send you important notifications about your account and leads
• To provide customer support

4. Data Sharing

We do not sell your personal information. We may share data with trusted third-party services that help us operate the Service, including cloud hosting providers, payment processors (PayPal), AI language model providers, and voice synthesis providers (ElevenLabs). These providers are bound by their own privacy policies and only receive the data necessary to perform their services.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You may access, update, or delete your account information at any time through your dashboard. You can request a complete export or deletion of your data by contacting us at the email below.

7. Cookies

We use essential cookies for authentication and session management. These are necessary for the Service to function and cannot be disabled.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].