Terms of Service

1. Acceptance of Terms

By accessing or using AI Receptionist at aireceptionist.fit (the “Service”), operated by Trade Media Group LLC, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. Description of Service

AI Receptionist is a software-as-a-service platform that enables businesses to create and deploy AI-powered chat, SMS, and voice receptionists on their websites. The Service includes AI conversation capabilities, lead capture, analytics, appointment booking, and customizable widgets.

3. Account Registration

You must create an account to use the Service. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration.

4. Subscription Plans & Payments

• Starter Plan ($12/month): Includes a 7-day free trial. 1 AI receptionist and 50 conversations per month.
• Business Plan ($55/month): 1 AI receptionist, 100 conversations/mo, 200 voice minutes/mo, 100 SMS messages/mo, 1 local phone number, Google Calendar integration, lead management.
• Business Plus Plan ($119/month): 2 AI receptionists, 250 conversations/mo, 400 voice minutes/mo, 250 SMS messages/mo, 2 local phone numbers, Google Calendar integration, lead management.
• Professional Plan ($255/month): Up to 5 AI receptionists, 500 conversations/mo, 900 voice minutes/mo, 500 SMS messages/mo, 5 phone numbers, Google Calendar integration, Live Business Data Tools, priority support.
• Enterprise Plan ($999/month): 20 receptionists, 2,000 conversations/mo, 3,500 voice minutes/mo, 2,000 SMS messages/mo, 20 phone numbers, white-label branding, API access, dedicated support.

Annual billing is available on all plans at 10× the monthly price (equivalent to 2 months free). Payments are processed through PayPal. All fees are non-refundable except as required by applicable law. We reserve the right to modify pricing with 30 days' notice.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Impersonate any person or entity
• Transmit harmful, offensive, or misleading content
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the AI to generate spam, phishing, or deceptive content
• Reverse engineer or attempt to extract the source code of the Service

6. SMS & Voice Messaging Compliance

By using the SMS and voice features of the Service, you agree to the following:

6.1 No Unsolicited Outreach

You shall NOT use the AI receptionist to initiate unsolicited SMS messages, cold texts, bulk messaging, or any form of outbound marketing to individuals who have not first contacted your business through the AI receptionist. The SMS feature is designed exclusively for responding to inbound inquiries — not for outbound campaigns, promotional blasts, or lead generation via cold outreach.

6.2 Consent & Opt-In Requirements

You must display clear SMS consent language on your website or at any point of contact where customers may text your AI receptionist number. This disclosure must include information about automated responses, message frequency, data rates, and opt-out instructions (STOP to unsubscribe).

6.3 Opt-Out Rate Monitoring

We actively monitor opt-out (STOP) rates for all phone numbers provisioned through the Service. If your number's opt-out rate exceeds 3% of total unique senders, the following enforcement actions will be taken:

• First Violation: A written compliance warning will be sent to your registered email address. You will be required to review and correct your messaging practices within 48 hours.
• Second Violation: A final warning will be issued. Continued non-compliance will result in immediate account action.
• Third Violation (Continued Non-Compliance): Your SMS service and AI receptionist will be automatically suspended. Your phone number will be deactivated and your receptionist will be taken offline.

6.4 Rate Limiting

To protect service quality and carrier relationships, all phone numbers are subject to rate limiting of 60 outbound messages per hour per number. Messages exceeding this limit will be temporarily held until the next hour. Monthly SMS limits are enforced per your subscription plan.

6.5 Prohibited Content

You may not use the SMS or voice features to transmit content related to: cannabis/CBD, firearms, gambling, adult content, debt collection, high-risk financial services, or any content prohibited by TCPA, CTIA guidelines, or carrier acceptable use policies. AI guardrails are in place to prevent off-topic messaging, but you remain responsible for the content your receptionist delivers.

7. Your Content

You retain ownership of the content you provide to configure your AI receptionist (business info, FAQs, etc.). You grant us a license to use this content solely for the purpose of providing the Service. You are responsible for ensuring your content does not infringe on any third-party rights.

8. AI-Generated Responses

The AI receptionist generates responses based on the information you provide and general AI capabilities. While we strive for accuracy, we do not guarantee that AI-generated responses will be error-free. You are responsible for reviewing and monitoring the conversations your AI receptionist conducts.

9. Limitation of Liability

To the maximum extent permitted by law, Trade Media Group LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including lost profits, data loss, or business interruption.

10. Termination & Account Suspension

We may suspend or terminate your account if you violate these Terms, including but not limited to:

• Exceeding the SMS opt-out rate threshold (3%) after receiving compliance warnings
• Using the Service for unsolicited outreach or spam
• Violating TCPA, FCC, or carrier messaging guidelines
• Any fraudulent, abusive, or deceptive use of the platform

You may cancel your account at any time through your dashboard. Upon termination, your data may be deleted after a reasonable retention period.

11. Refund Policy — No Refunds for Compliance Violations

All subscription fees are non-refundable. In particular, if your account is suspended or terminated due to violations of the SMS Compliance Policy (Section 6), including but not limited to excessive opt-out rates, unsolicited outreach, or prohibited content:

• No refund, credit, or proration will be issued for any remaining subscription time
• Any provisioned phone numbers may be released without compensation
• Unused SMS, voice, or conversation credits are forfeited
• You remain liable for any overage charges incurred prior to suspension

By subscribing to the Service and using SMS/voice features, you acknowledge and accept this no-refund policy for compliance-related terminations.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We will notify you of material changes via email or through the Service.

13. Contact

For questions about these Terms, contact us at [email protected].